Please read section 16 carefully. It contains an agreement to resolve disputes through binding individual arbitration rather than in court, and a waiver of class action and jury trial rights. You have 30 days to opt out, and section 16.9 explains how. Opting out costs you nothing and changes nothing else.
Teylo is a conversational companionship service delivered over SMS text messaging and telephone calls, operated by CCC2C Inc. ("Teylo", "we", "us"). Teylo provides four conversational personas — Tess, Ebz, Jamie and Frankie — each reachable at its own phone number.
These personas are artificial intelligence, not human beings. They are software. They will tell you so if you ask. Nothing they say should be understood as coming from a person.
You must be at least 18 years old and legally able to enter a contract. By using Teylo you confirm that you are.
Teylo is not therapy, counselling, medical care, legal advice, financial advice, or an emergency service, and must not be used as a substitute for any of them. Conversations with Teylo are not privileged or confidential in the professional sense.
In an emergency, contact your local emergency services. In the United States you can call or text 988 to reach the Suicide & Crisis Lifeline, or dial 911.
You begin using Teylo by texting or calling one of its numbers from your own phone. That first message is your consent to receive messages back at that number. Teylo does not send messages to numbers that have not contacted it first.
Teylo may occasionally message you first about something you raised in an earlier conversation. You can turn that off by telling any companion to stop, or by replying STOP to stop everything.
You may call any Teylo number. Calls are handled by automated conversational software. Call audio is processed to generate replies, and transcripts are retained as described in the Privacy Policy. Teylo will not call you unless you have explicitly asked it to.
New users get a seven-day free trial. No payment card is required to start it. The trial begins at your first interaction and runs for 168 hours. Reasonable usage limits apply to prevent abuse.
When the trial ends, continued use requires a paid subscription, currently $19 per month or $199 per year. Subscriptions renew automatically until cancelled, and are billed through Stripe. You can cancel at any time through the billing portal link Teylo sends you; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
Your conversation history is never withheld to pressure payment. If your trial ends or your subscription lapses, your history is retained. If you return later, it is still there.
You agree not to use Teylo to:
Teylo may suspend or terminate accounts that violate these terms.
Teylo generates responses automatically. Responses may be inaccurate, incomplete or inappropriate to your situation. Do not rely on them for decisions that matter without checking independently. You are responsible for what you choose to do.
We describe on the Safety page how the companions are designed to behave — that they will not claim to be human, will not discourage the people in your life, will not use guilt to keep you engaged, and will not sell you anything. Those are real design commitments and we build and test against them.
They are commitments about how the service is built, not guarantees about every sentence it will ever produce. Responses are generated probabilistically. A response that departs from those commitments is a defect we want to know about, and you can report one to support@teylo.app, but it is not a warranty and nothing in this section creates one.
Teylo, its software, the four companions and their names, personalities and voices, and everything on this website belong to CCC2C Inc. or its licensors. These terms give you permission to use the service, and nothing else. All rights not expressly granted are reserved.
What you write stays yours. Your messages and your conversation history belong to you, and the Privacy Policy governs what we do with them.
If you send us a suggestion or an idea about the service, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence to use it for any purpose without attribution or compensation. Please do not send us anything you consider confidential or proprietary.
The Privacy Policy explains what is collected and why. You can request an export or deletion of your data at any time by contacting support@teylo.app. If these terms and the Privacy Policy conflict about how your personal information is handled, the Privacy Policy controls.
Features may change. The service may be interrupted. Teylo does not guarantee uninterrupted availability or message delivery, and we may modify, suspend or discontinue any part of the service at any time.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, CCC2C INC. AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT MESSAGES OR CALLS WILL BE DELIVERED, OR THAT GENERATED RESPONSES WILL BE ACCURATE OR SUITABLE FOR YOUR SITUATION. WHERE APPLICABLE LAW REQUIRES WARRANTIES THAT CANNOT BE DISCLAIMED, THEY ARE LIMITED TO 90 DAYS FROM YOUR FIRST USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) CCC2C INC. AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COST OF SUBSTITUTE SERVICES, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE; AND (B) OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS IS LIMITED TO THE GREATER OF (i) $50 USD AND (ii) THE AMOUNT YOU PAID US IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. HAVING MORE THAN ONE CLAIM DOES NOT RAISE THIS LIMIT.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is so, the exclusions and limits above apply only to the extent permitted, and nothing in these terms limits liability for fraud, personal injury caused by negligence, or anything else that cannot lawfully be limited.
You agree to defend, indemnify and hold harmless CCC2C Inc. and its officers, employees and agents from any third-party claim, and from reasonable costs and legal fees, arising out of (i) your use of the service, (ii) your breach of these terms, or (iii) your violation of any law or of anyone else's rights. We may take over the defence of any such claim at your expense, and you agree not to settle it without our written consent. We will make reasonable efforts to tell you promptly about any claim we become aware of.
To the fullest extent permitted by law, you release CCC2C Inc. and its officers, employees, agents, successors and assigns from all claims, demands and damages of every kind arising out of or connected with the service or with third-party services it relies on.
If you are a California resident, you waive California Civil Code section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that if known by him or her would have materially affected his or her settlement with the debtor or released party."
Please read this section carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial.
Except as described below, you and CCC2C Inc. agree to resolve all disputes arising out of or relating to Teylo, the service or these terms through binding individual arbitration rather than in court. This applies to claims that arose before you agreed to these terms. Two things are excluded: claims that qualify for small claims court and are brought individually, and requests for injunctive relief to protect intellectual property.
Before starting arbitration, the party raising the dispute must send the other a written notice describing it. Send yours to disputes@teylo.app or to the postal address in section 18. Within 45 days of that notice the parties will meet by phone or video and try in good faith to sort it out. If it is not resolved within 60 days, either party may begin arbitration.
Arbitration will be administered by JAMS under its rules, available at jamsadr.com. Claims under $250,000 (excluding fees and interest) use the JAMS Streamlined Arbitration Rules; larger claims use the Comprehensive Arbitration Rules. Unless we agree otherwise, arbitration takes place in the county where you live, and it may be conducted on written submissions, by phone or by video. Arbitration materials are confidential.
A request for arbitration must include your contact details and the phone number associated with your account, a description of the claim and the facts supporting it, the relief you are seeking and a good-faith estimate of damages, confirmation that you completed the informal process in 16.2, and proof of any required filing fee.
The arbitrator decides all arbitrable disputes, including questions about the scope and enforceability of this section — except that a court, not an arbitrator, decides challenges to the class action waiver in 16.6, disputes about arbitration fees, whether the informal process in 16.2 was completed, and which version of this agreement applies. The arbitrator may award the same relief a court could, but only on an individual basis. The award is final and binding and may be entered as a judgment in any court with jurisdiction.
BY AGREEING TO ARBITRATION, YOU AND CCC2C INC. WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL COVERED CLAIMS.
ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY. NEITHER YOU NOR CCC2C INC. MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE OR COLLECTIVE PROCEEDING, AND THE ARBITRATOR MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. If a court finds this waiver unenforceable as to a particular claim, that claim may be brought in court; every other claim remains subject to arbitration.
Each party pays its own legal fees, unless the arbitrator finds a claim was frivolous or brought for an improper purpose, or applicable law provides otherwise.
If 100 or more substantially similar arbitration demands are filed against us within 30 days by the same law firm or a coordinated group, JAMS will batch them into groups of 100, appoint one arbitrator per batch, and charge one set of fees per batch.
You can opt out of this entire section within 30 days of first accepting these terms. Email disputes@teylo.app or write to the address in section 18, with your name, the phone number associated with your account, and a clear statement that you are opting out of arbitration. Opting out affects nothing else in these terms and does not change your use of Teylo in any way.
If any part of this section is found invalid, it will be narrowed to the minimum extent needed to make it enforceable, and the rest stays in effect.
These terms, and any dispute arising out of them or out of the service, are governed by the laws of the State of California, without regard to its conflict-of-law rules. For any claim not subject to arbitration under section 16, you and CCC2C Inc. consent to the exclusive jurisdiction and venue of the state and federal courts located in California. Either party may still seek injunctive relief in any competent court to protect its intellectual property, and either party may bring an individual claim in small claims court.
This section applies to you only to the extent the law of the state named applies to you. Where it conflicts with another part of these terms, this section controls.
California. Under California Civil Code section 1789.3, California users are entitled to the following notice. The provider of the service is CCC2C Inc., 2810 North Church Street, Wilmington, DE 19802. To file a complaint or request further information, write to that address or email support@teylo.app. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
State privacy rights. If you live in California, Colorado, Connecticut, Virginia, Texas or another state with a comprehensive consumer privacy law, you may have rights to access, correct, delete and obtain a copy of your personal information, and to opt out of certain processing. The Privacy Policy describes those rights and how to exercise them.
Entire agreement and severability. These terms, together with the Privacy Policy, are the entire agreement between you and CCC2C Inc. about your use of the service. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid, and the rest continues in effect. Our failure to enforce a provision is not a waiver of it. "Including" means "including without limitation".
Assignment. You may not assign these terms without our written consent. We may assign them freely, including in connection with a merger, acquisition or sale of assets. These terms bind any permitted assignee.
Survival. Sections 8 through 19 survive any termination of these terms or of your use of the service.
Electronic communications. You consent to receive communications from us electronically, by text message, by email if you have given us an address, or by notice posted on this site. These satisfy any legal requirement that a communication be in writing.
Force majeure. Neither party is liable for a failure to perform caused by something outside its reasonable control, including carrier outages, network failures, acts of government, or failures of the third-party providers the service depends on.
Export. You agree not to use or export the service in violation of United States export control laws or the laws of any other applicable country.
Accessibility. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you have difficulty using this site, or a suggestion for improving it, email support@teylo.app and we will make reasonable efforts to address it.
These terms may be updated. Material changes will be communicated by text message or on this page before taking effect. Continuing to use Teylo after a change means you accept it. If a change to section 16 is material, you get a fresh 30-day window to opt out of arbitration under 16.9.
General and support: support@teylo.app
Disputes and arbitration notices:
disputes@teylo.app
CCC2C Inc., 2810 North Church Street, Wilmington, DE 19802